Contents
Do-Not-Call Requests
To be added to our internal Do-Not-Call list, or to request a copy of this policy, call us. Do-not-call requests are honored immediately, and in all cases within 24 hours.
Call (904) 512-8487Consent Standard
PVN LLC places outbound calls only to consumers for whom the required level of consent exists for the dialing technology used. Calls placed to wireless numbers using an automatic telephone dialing system, an artificial or prerecorded voice, or where state "mini-TCPA" statutes apply, require prior express written consent (PEWC): a signed written agreement (including E-SIGN compliant electronic signature) that clearly authorizes the seller, by name, to deliver telemarketing calls or texts to a specified number, and that is not a condition of purchase.
1. Lead Intake Requirements
No lead is loaded into any dialing campaign unless the record includes:
- The full consent disclosure language displayed to the consumer at the point of opt-in;
- Date and timestamp of the opt-in, consumer IP address, and the URL or source where consent was captured;
- A lead-certification token (TrustedForm certificate, Jornaya LeadiD, or equivalent) where the lead was generated online; and
- Identification of the seller(s) authorized by the consent.
Lead vendors and clients supplying data must contractually represent that consent meets these standards and must produce consent documentation for any record on demand.
2. Verification and Suppression
- Lead files are audited on intake: records missing consent documentation are rejected and are not dialed.
- All records are scrubbed per the Company's DNC, DNO, and RND policies before dialing.
- Consent applies only to the seller(s) named in the disclosure; data is not reused across sellers or offers outside the scope of the original consent.
3. Revocation
- Consumers may revoke consent by any reasonable means, including verbally on a call, by reply text (e.g., STOP), email, or voicemail.
- Revocations are honored immediately where feasible and in all cases within ten (10) business days, are recorded on the internal DNC list, and are retained for a minimum of five (5) years.
4. Disclosure on Calls
At the outset of each call, agents identify themselves, the seller on whose behalf the call is placed, and the purpose of the call, and comply with call-recording disclosure requirements in two-party consent states.
5. Recordkeeping
Consent records, certification tokens, revocations, and intake audit logs are retained for a minimum of five (5) years and are producible within five (5) business days of a lawful request.
This policy is reviewed at least annually and upon any material change in applicable law. A copy of this policy is available on request at (904) 512-8487.
